Track your order

This is Puroloca’s order-tracking page, where you can view your order details and delivery schedule in one place. The milestones shown follow a schedule based on when your order was placed. They are scheduled updates, rather than live carrier scans. Where available, your carrier tracking number and link are also shown.

Use the tracking order number provided in your confirmation email. You do not need to enter your email address to open the order with its tracking code. If you cannot find your code, email support@puroluca.com with your regular Shopify order number for help.

There can be gaps between milestones. This page shows scheduled updates timed from your order date, so it changes when the next milestone is due. For actual shipment scans, check the carrier’s tracking page when a tracking link is available. If you are concerned about a delay, contact support@puroluca.com with your order number or confirmation code.

Contact Puroloca support for help finding your tracking details or understanding an update. For refunds, returns, address changes, or product questions, email support@puroluca.com. Include your order number or confirmation code so we can identify your order.

You can reach us at support@puroluca.com. Please include your order number or confirmation code and a short description of your question.

The milestones on this page are scheduled and do not confirm a physical delivery. Check your carrier’s tracking page for its actual delivery status. If the carrier confirms delivery but you cannot find your package, check your delivery area, household members, neighbours, and any pickup point listed by the carrier. Contact support@puroluca.com with your order details so we can help investigate.